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Data Retention Policy: PowerDialer Call Lists

Call lists are removed through a 2 step process:

Where notification is provided, Arch will email the customer of record on the Dialer mailbox. The email will describe the lists to be deleted. The email will explain that users can reset the clock by “previewing” the list using the Dialer portal. Lists that are not reset will be deleted 30 days after notification.

Active PowerDialer Mailboxes:

  • For call lists that have been dialed, the call detail is deleted 120 days after last call, with notification.

Inactive PowerDialer Mailboxes

  • All data is deleted 120 days after going inactive, without notification.