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Meet Our Executives

Charles Russo


Charles Russo is the founder and President of Arch Telecom, a premier provider of telecom and Internet- based business communications services. In this capacity, Charles focuses on strategic and technical direction for Arch Telecom and our affiliate companies.

Charles graduated from the University of Texas in 1985 and immediately began his entrepreneurial career. Charles’ deep experience has provided him with a keen eye for recognizing opportunities, and he has created a series of successful service and technology companies. Arch Telecom is a successor to one of these companies, formed in the wake of the deregulation of the telecom industry in the early 1990s. Charles provides oversight of the call processing platform and system development and focuses on delivering enterprise-class applications for larger corporate customers.

Steve Cortez

Vice President Sales and Business Development

Steve Cortez joined Arch Telecom in 1994 to develop the initial real estate services product line. He is responsible for sales and business development for Arch Telecom, with primary focus on the ArchAgent division. In addition, Steve is co-manager of ArchAgent’s strategic and technical direction, where he provides unique insights and offers an in-depth perspective on the convergence of technology and real estate services.

Steve graduated from the University of Texas in 1986. Prior to joining Arch, Steve managed a sales team in the medical equipment field. Since 1994, Steve has become one of the leading industry experts on real estate technology and business development strategies. He frequently speaks at corporate events and continually collaborates with real estate executives and coaches.

Randy Rice

Chief Operating Officer and Chief Financial Officer

Randy Rice is responsible for operations and financial management for Arch Telecom. In addition, Randy is co-manager for strategic and technical direction for ArchAgent. Randy joined Arch Telecom in 1996 to help guide the company’s transition from early stage technology innovator to a professionally managed industry leader.

Randy graduated from the University of Texas in 1984. After graduating, he worked as a business analyst and software developer for a custom application design firm. Subsequent to that, Randy worked for more than ten years in the financial services industry in roles of increasing responsibility in operations, finance, and analysis. Randy’s diverse experience in operations, finance, and systems design bring a wealth of value to the management team and in strategic direction.